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At SOJAO LTD, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help. Please read our refund policy carefully.

1. Returns

1.1 Eligibility for Returns:

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

• Returns must be initiated within 30 days of receiving your product.

• Items that have been used, damaged, or altered after delivery are not eligible for return. Due to hygiene reasons, we cannot accept returns of opened sleep sprays.

1.2 How to Initiate a Return:

• To initiate a return, please contact our customer service team at Info@Sojao.co.uk with your order number and the reason for the return.

• Once we receive your request, we will provide instructions on how to send your item back to us.

2. Refunds

2.1 Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

2.2 Partial Refunds:
In some cases, only partial refunds may be granted, such as:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

• Any item returned more than 30 days after delivery.

3. Non-Refundable Items

The following items are non-refundable:

• Opened or used sleep sprays due to hygiene and safety reasons.

• Gift cards.

• Any discounted or sale items.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email]. We will provide instructions on how to return the defective item and receive a replacement.

5. Shipping Costs

• You will be responsible for paying your own shipping costs for returning an item unless the return is due to our error (e.g., receiving the wrong or defective product).

• Shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time frame:

1. Check your bank account or credit card statement again.

2. Contact your bank or credit card provider, as it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at Info@Sojao.co.uk.

7. Changes to This Refund Policy

SOJAO LTD reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Information
For any questions regarding our refund policy, please contact us at:
Email: Info@Sojao.co.uk